FAQ FAQ
ORDERS & PRODUCTS
Our collections include both premium synthetic fibres and 100% human hair. Each product page specifies the material and features.
We provide a detailed size guide on each product page to help you measure and select the perfect fit.
SHIPPING & DELIVERY
Yes. We ship worldwide from Parma, Italy. Shipping rates and delivery times are calculated at checkout.
Standard orders within Italy take 2–5 business days. International shipping may take 5–10 business days.
RETURNS & EXCHANGES
For hygiene reasons, only unused, unworn items with original packaging and lace intact can be returned within 14 days.
Contact us at returns@wigsbybluxe.com with your order number, and our team will guide you through the process.
PRODUCT CARE
We recommend using sulfate-free shampoo and cold water. Detailed care guides are available in our Hair Care Tips section.
Yes, but only on heat-resistant wigs. Please check the product details before styling.
ACCOUNT & PAYMENTS
No, but creating an account allows you to track orders, save favourites, and receive private offers.
We accept major credit cards, PayPal, and secure online payments.
Still need help?
Email Us: support@wigsbybluxe.com
Follow us on Instagram & TikTok: @BrownLuxe